Junior Instructional Designer

At eCom we work with a wide variety of clients across public, private and charity sectors. This means the audiences you will be writing for will vary from project to project. You will write with the audience in mind and adjust your writing style to suit the different needs and skill levels of learners. A large part of the Junior Instructional Designer role involves engaging with clients to identify their needs, set and maintain their expectations, as well as collaborate and negotiate to create content that they are happy with. You will primarily be working in a friendly team made up of Instructional Designers, Graphic Designers and Learning Technologists. With opportunities to collaborate across other eCom teams. You will work closely with the Graphic Designers who will transform your work into interactive courses, PDFs, and audio and video resources. The eLearning Design Team at eCom work closely together collaborating on solutions and reviewing each other’s work.

Reporting to

Design Team Leader

Location

This role can be remote or hybrid, depending on your location. eCom’s headquarters are in Dunfermline and the office is available for those looking to connect in person, whether that is each day or the occasional meeting. Employees at eCom are spread across the UK and use Microsoft Teams for collaboration and helping support working together on projects.

Responsibilities

• Create project plans based on supplied information (project hours, availability of eCom colleagues, availability of clients and their deadlines).
• Attend regular meetings with clients and their subject matter experts, including project kick off meetings, progress meetings, storyboard and content review meetings; all to help understand the project’s aims, audience and scope and foster a positive client relationship.
• Analyse content supplied by clients and discuss it with them to develop your understanding of the material into effective learning resources.
• Define learning objectives that are measurable and fulfil the client’s aims for the project.
• Structure, edit and write content to create a coherent piece with an eLearning format in mind, ensuring the learning objectives are covered.
• Identify where content can be interactive and engaging for learners, and note this in the storyboard to give the client and Graphic Designer an idea of how it will work.
• Collaborate with designers to ensure interactions, ideas and solutions are achievable – in line with tool capabilities, skills, scope of project and time.
• Propose an appropriate method for evaluating learner’s knowledge and skills of the content depending on the project’s requirements and aims. For example, formal tests or informal knowledge checks.
• Liaise with clients through content review meetings and document sharing (with tracked changes and comments) to progress the storyboard and achieve signed off.
• Work with the Designer to ensure they understand the storyboard.
• Proofread designed and developed courses and supporting materials.
• Support other departments in developing internal instructional materials. For example, product development may require content written for platforms and ‘how to’ guides.

Person specification

• Strong communication skills: capable of clearly explaining rationale of decisions to clients, communicating progress and updates to clients and to colleagues, communicating design aspects and requirements to graphic designers and technical teams members.
• Capable of taking initiative: making recommendations on best approach in terms of scoping, design and scripting and following through with actions, working with the support of rest of the team.
• Evidence of excellent English skills.
• Excellent eye for detail.
• Proficient in Microsoft Office applications, especially Word.
• Passion for learning and development.
• Planning and organisational skills.

Additional desirable but not essential qualities include:

• Experience with eLearning tools, such as, Adapt and Articulate (Rise and Storyline).
• Knowledge of accessibility standards in web design or eLearning.
• Understanding of learning theories.
• Experience in delivering products with high user engagement.

Benefits

• Salary: Living wage, with opportunity for increase in line with development.
• Holidays: 34 days (inclusive of statutory holidays).
• Happiness hours: 12 hours a year to use for your own wellbeing. For example, appointments, or leaving early to go for a walk or meet a friend.
• Flexible working arrangements are available.
• eCom are Carer Positive.
• eCom prizes: We currently have a photography challenge running for the year with monthly prizes given to the winners. eCom ‘Heroes’ who are nominated by colleagues for doing great work and going above and beyond also receive tokens of gratitude.

Development

You will be working closely with eCom’s Instructional Designer to learn and develop the knowledge and skills for the role. There is also Instructional Design eLearning available to complete along with a range of other training materials to support growth and development.

This role naturally progresses to the Instructional Designer role. At eCom, we are flexible with career progression and encourage you to share your interests with your Line Manager so they can support you with your development.

Application process

Interested in applying? Please email your CV careers@ecomlearningsolutions.com with "Junior Instructional Designer role" in the subject line and we will be in touch.

We strive to be an inclusive employer and welcome applications from disabled people and people with diverse backgrounds. Please let us know how we can best accommodate you during the recruitment process. If you require this advert in a different format, please email careers@ecomlearningsolutions.com with details of your needs.

The selection process for this role will consist of one formal interview with the potential for an additional informal interview.