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Why human proctors still matter: towards a holistic assessment experience in the age of AI

In the fast-evolving landscape of educational and professional assessments, artificial intelligence (AI) has taken centre stage. However, as we rush to embrace the future, the time-honoured role of human proctors is often brushed aside. In this blog, we'll discuss why human proctors remain integral, how they complement AI-driven eProctoring, and what a holistic assessment platform looks like.

Posted 3 October 2023

Challenges with using AI

AI, with its rapid data analysis and pattern recognition, adds tremendous value. Yet, it struggles with contextual understanding. Imagine a student momentarily stepping away from their desk during an exam. While the AI system may flag this action as suspicious, a human proctor could interpret the situation more nuancedly, perhaps recognising the student merely needed to stretch or take a sip of water.

Another limitation of AI is that algorithms can inherit the biases coded into them; either by their developers or by the training data they've been fed. This bias could have implications for fairness, especially in high-stakes exams. And speaking of fairness, AI lacks the ability to gauge emotional nuances. A human proctor can better interpret a student's behaviour, such as nervousness or distraction, ensuring that the assessment process is fair and empathetic.


Holistic Assessment: More Than the Sum of Its Parts

Together, all of these reasons underscore the need for a more holistic approach.

Continuing the discussion of fairness and nuance, a truly comprehensive assessment measures a range of skills and competencies. This becomes even more crucial in sectors like healthcare, engineering, or law, where situational judgement is critical. Human proctors are excellent at capturing these nuances, offering on-the-spot observational assessments that machines cannot.

From the moment a candidate books an assessment to the second they receive their scores, the experience needs to be seamless. A balanced ecosystem incorporates the automating of administrative tasks and analytics while employing human intelligence for critical evaluations.

To add another layer, a holistic platform should be capable of offering diverse formats—multiple-choice questions, long-form answers, oral examinations, and more—to evaluate a broad range of skills. This flexibility enhances the educational impact, making the assessment more relevant and engaging.

And the perfect platform should not be an island unto itself. It needs to integrate seamlessly with your existing tech stack, communicating with learning management systems or data analytics tools without requiring manual intervention.


Striking the Right Balance

In drawing these threads together, platforms like eNetAssess have made this balanced ecosystem a reality, distinguishing itself by encapsulating the best of both technological and human elements in assessment. The platform not only offers AI-monitored eProctoring to flag suspicious activity but also incorporates a crucial post-assessment review by human proctors, adding an extra layer of nuanced scrutiny. This ensures a fair and holistic assessment process, where AI-generated flags can be reviewed and validated by human judgment, bridging the gap between machine efficiency and human intuition.

Designed for seamless integration with existing tech stacks, eNetAssess also offers a wide range of question formats and real-time skill evaluations, wrapped up in a secure and reliable package. Its adaptability makes it future-ready, capable of catering to diverse assessment needs across sectors. As such, eNetAssess is a comprehensive, all-encompassing solution, epitomising the ideal blend of technology and human oversight in modern assessments.

For further insights or to explore bespoke solutions tailored to your needs, please get in touch.