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eCom Learning Solutions Use of AI
What's available now...and what's coming soon
eCom's approach to AI allows organisations to benefit from innovation while maintaining transparency, regulatory confidence and assessment integrity. By keeping AI as a supportive layer rather than a decision maker, eCom delivers responsible innovation that scales safely and credibly.
Learn more about how we use AI and discover our AI principles below.
Content Creation & Authoring
AI supports content authors and instructional designers by assisting with drafting, structuring and refining learning and assessment content. This accelerates development cycles and improves consistency across large content libraries.
Content Authoring Tool
Integrated AI-powered authoring capabilities to streamline content creation and curation. Can be refined to tone, language, audience etc and can work iteratively with the user.
IQ Question Authoring Tool
iQ is an AI-powered question authoring tool, within eNetAssess, that helps you create high-quality, well-structured questions in a fraction of the time. iQ helps you turn subject expertise into assessment-ready content - quickly, consistently, and with the rigour needed for high-stakes assessments.
Learner Support and Engagement
AI provides contextual, on demand support based on uploaded learning content. It helps learners navigate materials, reinforce understanding and access support when needed.
AI Teaching assistant
Integrated AI teaching assistant, expanding on and building on uploaded learning content. Assistant that will have an overview of the content/resources (still secure like Iq) and can answer questions from a learner around context, use cases, further reading etc. An AI assistance to help understanding and digestion of the content where needed.
Accessibility and Global Reach
AI is used to support multilingual content and automated translation, improving accessibility for global and diverse learner cohorts while maintaining consistent standards.
AI-powered translations
Automated language translations to improve global accessibility providing suggestions to be surfaced in the question review process for approval/amendments. Similair to IQ, it can used or expanded over.
eCom Learning Solutions AI Principles
These five principles sit at the heart of eCom's approach to AI, guiding how it is designed, deployed and used across our platforms.
AI supports people,
it does not replace them
AI assists authors, administrators & learners, reducing administrative burden & accelerating routine tasks. Final decisions & accountability always remain with people.
AI is assistive, not autonomous
AI operates within clearly defined boundaries. It does not independently make assessment decisions, determine learner outcomes or override human oversight.
Human-led assessment integrity
Assessment design, scoring logic and certification decisions are created and governed by subject matter experts, not algorithms.
Practical value over experimentation
AI is deployed where it delivers measurable improvements in efficiency, accessibility and usability, not for novelty.
Transparency is imperative
We are clear about where AI is used, what it does, and what it does not do.
AI supports people,
it does not replace them
AI assists authors, administrators & learners, reducing administrative burden & accelerating routine tasks. Final decisions & accountability always remain with people.
AI is assistive, not autonomous
AI operates within clearly defined boundaries. It does not independently make assessment decisions, determine learner outcomes or override human oversight.
Human-led assessment integrity
Assessment design, scoring logic and certification decisions are created and governed by subject matter experts, not algorithms.
Practical value over experimentation
AI is deployed where it delivers measurable improvements in efficiency, accessibility and usability, not for novelty.
Transparency is imperative
We are clear about where AI is used, what it does, and what it does not do.
AI supports people,
it does not replace them
AI assists authors, administrators & learners, reducing administrative burden & accelerating routine tasks. Final decisions & accountability always remain with people.
AI is assistive, not autonomous
AI operates within clearly defined boundaries. It does not independently make assessment decisions, determine learner outcomes or override human oversight.
Human-led assessment integrity
Assessment design, scoring logic and certification decisions are created and governed by subject matter experts, not algorithms.
Practical value over experimentation
AI is deployed where it delivers measurable improvements in efficiency, accessibility and usability, not for novelty.
Transparency is imperative
We are clear about where AI is used, what it does, and what it does not do.