What happens when life-saving decisions rely on digital tools? In today’s healthcare systems, technology is no longer just in the background, it’s shaping diagnoses, streamlining communication, and influencing the interactions between patients and clinicians. As AI, remote monitoring and ambient voice tools become part of routine care, new questions are emerging around trust, expectation, and the importance of human connection.

In the third of six pieces on trust in technology, eCom’s Creative Thinker Sophie McKay Knight explores how technology is influencing modern healthcare, and the impact this has on our expectations, experiences and trust. She considers how innovations are being used to support - not replace - medical expertise, and what this might mean for the future of digital systems in healthcare. Could tech actually bring back more time, compassion and focus to the care experience? And how do we ensure trust is maintained as these tools become more embedded in everyday practice?

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