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Trust in technology series: Trust, technology and the human core of education
There is no doubt that technology is transforming how we receive and deliver education. The newly updated ChatGPT5 is reported to generate responses at PhD level, while entire generations of young people have grown up with the internet as a constant backdrop to their learning. The ‘old style’ of teaching, with the teacher as sole source of knowledge, is being disrupted in ways that would have been unimaginable even two decades ago. This transformation raises a crucial question:
How is technology, particularly artificial intelligence, changing our levels of trust in education?
In the fifth of six pieces on trust in technology, eCom’s Creative Thinker Sophie McKay Knight explores how digital tools can both strengthen and strain the trust that underpins education - from equity and access to the enduring role of teachers and the human spark of curiosity at the heart of learning.
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Posted 15 September 2025
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